Refund policy

Mouthpieces can be returned up to 30 days after delivery. Mouthpieces must be returned in like new condition. All returned mouthpieces must be unblemished, with no nicks, dents, gouges, scrapes, and/or scratches. Please be particularly attentive to not let any insertion marks on the mouthpiece shaft. To prevent this, I suggest you use some thin tape around the shank.

Any damaged returns will be charged a 50% fee.

Discounted mouthpieces are not refundable.

Returns

Please ship your return to: 

Swisstbone
Morystrasse 40b
3970 Salgesch
Switzerland

I can unfortunately not pay for the return costs. 

Shipping

I'm unable to offer a return shipping service. You simply ship with your preferred carrier. 

Return shipping fees will be deducted from your refund. 

Refund

Once your return arrives and is inspected, you will receive a full refund provided the mouthpiece is in the expected, like-new condition. Please note that PayPal fees, return shipping, and any applicable reimport fees will be deducted from the total.

If anything is amiss, I will reach out to you directly before proceeding.

As this is a one-person operation, please allow a few days for processing — I appreciate your patience and understanding.